An agile and efficient response
ITSM – IT Service Management Consultancy
In an environment where agility and efficiency are key, businesses face the challenge of managing and automating an increasing volume of IT requests. Lack of integration and process complexity can slow down operations and increase costs.
At Xeridia, we guide large companies in designing a strategic plan to orchestrate their IT Service Management (ITSM) efficiently. Our team of consultants specializes in designing strategic plans that optimize IT service management, aligning technologies with your business objectives. We help you identify and prioritize projects that maximize the value and return on your investment, allowing you to make better-informed and more accurate decisions.
IT Service Management (ITSM) Consulting
At Xeridia we help companies in a variety of industries to define and optimize their ITSM processes. Our in-depth understanding of the needs of organizations of different sizes has enabled us to develop a comprehensive view of the complexities associated with IT service management, from the simplest to the most complex.
Our consulting approach is designed to align your IT services with your business objectives. We help you adopt a structured process that provides a holistic view of all requests handled by IT, improving cost transparency and IT efficiency.
We are ISO/IEC 20000certified, which guarantees the quality of our IT service management.
This is how the consulting team works:
Understanding
We conduct an in-depth analysis of your current processes, volumes and tools to understand the nature of your organization and how it operates.
Requirements Identification
We assess your organization’s specific IT service management needs and barriers, including SLAs, reporting, KPIs, ratios, etc. Based on our experience and maturity models, we identify opportunities for improvement.
Strategic Definition
We propose a customized system that meets your requirements, accompanied by high-value recommendations to optimize the use of your technological resources. In this way, we ensure that every investment brings clear value to your business.
Roadmap
We draw up a detailed roadmap that includes an implementation plan tailored to your needs, timelines and cost estimates to ensure a smooth and effective deployment.
Benefits of proper IT Service Management (ITSM)
An effective and cost-efficient ITMS service management system that will enable you to:
- Optimize performance and reduce IT cost.
- Orchestrate demand efficiently and execute IT processes strategically.
- Improve visibility into the health and performance of IT operations.
- Reduce incidents and ensure service stability.
- Comply with regulations and standards while minimizing legal risks.
- Foster collaboration and communication between IT teams and other areas of the business.
- Maintain a service in accordance with previously established quality levels, both internally and with suppliers (SLA).
- Accelerate innovation and technological adaptation.
…so that you only have to focus on results.
ITSM implementation process with Xeridia
Which ITSM platform can integrate our existing tools and improve our
efficiency?
>
We analyze your needs and, with our extensive ITSM
experience, recommend the most flexible and modular option that can integrate with your existing
infrastructure and optimize your operations.
We need a platform that is easy to use and justifies investment.
>
We assess your business priorities and create a plan
that aligns the platform’s benefits with your goals. We show you how its user-friendliness,
combined with automation and AI, optimizes your resources.
Do we opt for an on-premise or cloud solution?
>
We explain the benefits of each option and how they
would interact with existing integrations to ensure all security needs are met.
We need to implement quickly and smoothly.
>
Our experience of more than 15 years and our certified
consultants ensure that the implementation process will be carried out quickly and efficiently.
We implement the solution, how do we make sure we get the most out of
it?
>
As developers, we can create specific functionalities,
custom plugins and full integrations with your infrastructure. We evolve with you.
What happens when we need to extend or renew licences or
functionalities?
>
We take care of the whole process. We are your
technology partner so we will keep you informed of all the news and improvements that could
benefit your platform.
We are partners of the leaders in ITSM platforms
At Xeridia we are partners of Atlassian and EasyVista, two benchmarks in ITSM solutions that redefine IT service management. Take advantage of our strategic alliances to benefit from discounts and access to leading platforms that combine innovation through AI and efficiency.
Atlassian offers a robust ecosystem of tools to optimize your processes. While EasyVista stands out as an intuitive, customizable and, above all, scalable solution.
We are a Platinum Solution Partner, with specializations in ITSM and
Cloud, which guarantees our expertise in maximizing the potential of your software to optimize
management and workflows.
As an Gold Partner, we excel in implementing advanced solutions adding
value to enterprise IT service management.
Simplified demand management with Influunt
Influunt, our specialised solution built on Jira Software and Confluence (from Atlassian), for modelling IT demand management processes.
It is modelled by our team on top of Jira and integrates your management processes with additional tools and offers full automation. Influunt helps you predict and organize consumption cycles, minimize operational risks and improve decision making with real-time visibility.
Optimise your DevOps with Orbis
As Atlassian partners, we developed Orbis, a solution that integrates Atlassian tools (Jira, Confluence, Bitbucket…) and open source platforms.
Orbis centralizes and automates all ALM and DevOps processes to improve the quality of your software.
Are your ITSM teams reaching their full potential? 
