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Simplify ITSM Service Management

The ITSM service platform, EasyVista, offers automation tailored to your needs, AI-driven recommendations, and custom dashboards that enhance operational efficiency and reduce costs. Its user-friendliness frees up time for your ITSM and operations teams, standing out for its scalability and reliability.

Our goal is to help you empower new ways of working, guiding you through the entire process, from licensing acquisition to consulting and implementation of EasyVista. Additionally, we ensure the continuity and evolution of your Infrastructure and Operations (I&O) practices with our bespoke services, which include custom developments, integrations, and migrations, among others.

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EasyVista Gold Partner Spain

cuadrante de SparkMatrix 2023 para herramientas ITSM destacando a EasyVista como líder en gestión de servicios IT

EasyVista is the world’s leading ITSM solution

EasyVista included in the Market Guide for IT Service Management Platforms 2023

EasyVista named a leader in the Spark Matrix: IT Service Management Tools Q4, 2023

insignia de oro como EasyVista Gold Partner de EasyVista

We are EasyVista Gold Partner in Spain

As a partner of EasyVista solutions, we create innovative, seamless, and, above all, useful customer experiences, adding value so you can achieve the maximum performance with EasyVista.

A single IT Service Management platform that adapts to your needs

Incident and request management

A service desk that differentiates between incidents and service requests to eliminate false urgent requests and deliver focused, efficient IT service.

Problem management

Identifies the root causes of issues to prevent and save costs.

Change and release management

Pprovides detailed information about your assets and how they are used, improving their performance and enabling better decision-making.

Provides detailed information about your assets and how they are used, improving their performance and enabling better decision-making.

Configuration Management Database (CMDB)

Clarifies relationships between hardware, software, and networks within your organization to maintain stability.

Automation

Easily create and customize complex workflows with “drag and drop” to automate IT processes and increase productivity.

Native integrations with other key I&O tools within the platform

Connect EasyVista with other tools to elevate the performance of your infrastructure, achieving an integrated and efficient technology ecosystem.

Enterprise Service Management (Customer Service / HR / Finance / Logistics)

Extends ITSM efficiency and control to other areas of your business, such as customer service, HR, finance, and logistics, achieving greater integration and alignment with corporate objectives.

Chatbot

Assists users by providing accurate answers based on their knowledge workflows.

Self-service

Designed to offer automated responses and resolve issues without the need for IT contact, self-learning and optimizing customer service and incident resolution.

Custom user portal

EasyVista’s Service Apps technology allows you to create customized self-service web portals for any purpose: accessing a service catalogue, reporting incidents, or making requests from any device. These portals centralize all operations in one place and can be tailored to different user profiles, offering a more intuitive experience.

Generative AI

EasyVista has integrated generative artificial intelligence (GenAI) throughout the platform, enhancing every function and automating key processes, thus unlocking the potential of your teams and accelerating daily tasks..

Our Services

Consultancy

We help you design and implement the most scalable and intuitive EasyVista ecosystem. We create personalized strategies that generate value for your business, using the best technology enhanced with artificial intelligence and backed by our over 15 years of experience in ITSM platforms.

Custom Developments

Our technological capability allows you to extend the benefits and functionalities of EasyVista. As software developers, we create and configure custom plugins and perform integrations that automate and enhance the value of your environment.

Keyboard highlighting Xeridia services for EasyVista: consultancy, custom development, cloud migration, and licence acquisition.

Cloud Migrations

We guide you through the entire migration process so you can gain greater flexibility in your move to the cloud. We assist you in defining the best strategy for a smooth transition, whether from one on-premise instance to another or for specific workloads.

Licences

Our team of certified consultants handles the entire process of acquisition, renewal, and expansion of licences, saving you time and ensuring you have all the functions you need under the most competitive terms. Investing in EasyVista licences enhances your ITSM operations, and our partner discounts maximize profitability.

With EasyVista, licences cost the same whether in SaaS or on-premise mode, providing flexibility in choosing the most suitable option for your infrastructure.

Adaptable/Modular Solutions

We place innovation at the center of all your applications to reinvent IT service management (ITSM), observability (ITOM), and remote technical assistance/support

IT SERVICE MANAGEMENT

EasyVista Service Manager icon for efficiency in IT service management.

Automate and optimize your ITSM processes

Enhance efficiency in IT service management with preconfigured automation covering the entire service lifecycle. With EasyVista, your processes are faster and aligned with ITSM best practices, ensuring consistent, high-quality service delivery.

IT INFRASTRUCTURE MONITORING

EasyVista Observe icon for real-time visibility of the entire IT
                    infrastructure.

Real-time, full visibility of your IT infrastructure

Monitor your infrastructure with no blind spots or delays. Ready-to-use monitoring plugins provide complete, real-time visibility, enabling proactive management that prevents issues before they impact your operations.

REMOTE IT SUPPORT

EasyVista Reach icon enabling remote terminal assistance.

Remote technical assistance with full visibility of terminals

Process automation enables IT teams to resolve issues quickly, improving efficiency and minimizing downtime.

KNOWLEDGE MANAGEMENT

EasyVista Self Help icon featuring virtual assistants based on artificial intelligence.

AI-powered virtual assistant with Natural Language Processing (NLP)

This AI-based self-service solution enables users to resolve issues without contacting technical support. It integrates with ITSM platforms, providing centralized knowledge and multichannel access, improving user experience and reducing the operational load on the IT team.

DISCOVERY AND INVENTORY

EasyVista Discovery icon for resource mapping for the CMDB.

Automatically map your infrastructure

Identify resources and their dependencies within your infrastructure, enriching the CMDB.

IT SELF-SERVICE

EasyVista Service Apps icon for intelligent self-service.

Optimize user autonomy with intelligent self-service

Empower your users with smart self-service. Provide your employees with efficient self-service through adaptive service portals and micro-apps. This reduces the workload on the IT team and improves user satisfaction by enabling common issues to be resolved autonomously.

More information about EasyVista

Optimized Teams. Simplified Assistance.

A unique platform to manage IT services

Centralized management

Centralize and optimize incident, problem, change, request, and asset management on a single platform to maintain control over all critical aspects of your operations.

Intelligent automation with AI

Integrate GenAI to automate key processes, enhance efficiency, and reduce human error.

Adaptable and, above all, straightforward user experiences

EasyVista is noted for its intuitive interfaces, tailored to each user for rapid adoption and training. Its ease of use allows IT teams to work autonomously from the outset.

Security and availability

Ensures security, availability, and operational transparency with processes audited by SSAE-18, big data analysis, and global data centers.

Multilingual support

Provides support in multiple languages to meet your company’s global needs.

24/7 virtual assistance

EasyVista Self Help 24/7 offers continuous assistance, allowing incidents to be resolved quickly and consistently without technical support intervention.

Incident prevention

The combination of AI, automation (AIOps, AITSM, Self-Heal), and optimized workflows allows for the anticipation and prevention of incidents, reducing downtime and associated costs for both support and infrastructure maintenance.

Optimize user autonomy with intelligent self-service

Through the control panel you will monitor the performance of the applications even from the user’s terminal and avoid downtime and incidents.

EV automates processes, streamlines workflows, and reduces repetitive tasks

Discover how EasyVista’s ITSM platform simplifies IT service management, reduces costs and increases agility.

  • Enhances IT productivity: EeasyVista optimizes the entire IT service lifecycle. Cost control and operational efficiency on a single platform.
  • Agile problem resolution: Configurable and automated workflows and predefined functions enable teams to resolve critical issues, improving response to high-impact incidents.
  • Minimizes disruptions: EeasyVista’s predictive and proactive approach reduces downtime and prevents incidents before they require emergency repairs.
  • IT automation through generative artificial intelligence (GenAI): unlocks the potential of your teams to focus on strategic and higher-value tasks.
  • Improves organizational visibility: By connecting the ticketing platform with all key business processes and simplifying the use of tools that integrate your business data. This includes enterprise service management (ESM) that extends ITSM capabilities to other business areas (Customer Service, HR, Finance, Logistics…).

Identify, prioritize, and assign incidents more easily

Speak to our ITSM team

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