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Our goal is to accompany you in every phase of your investment, from initial consulting to implementation,
configuration and ongoing maintenance in Atlassian. Additionally, we simplify Atlassian licensing and provide
complementary services, such as cloud migrations, integrations, and custom development of plugins and cloud
solutions.
With more than 18 years of experience as an Atlassian Solution Partner and nearly 400 projects completed, we guarantee quality services tailored to the specific needs of each client.
This track record has allowed us to develop a specialization in ITSM and Cloud, backed by a team of certified experts. Their commitment is focused on maximising the performance and value that Atlassian tools bring to each company.
By becoming a specialized ITSM partner, we strengthen our ability to offer even more value and support in
the implementation and optimization of Atlassian IT Service Management (ITSM) solutions.
We are an Atlassian Platinum Solution Partner
With over 18 years’ experience as an
Atlassian Solution Partner
and a team of certified experts who have worked on
+200 Atlassian integration projects
with emerging companies around the world, you can trust Xeridia.
Atlassian Services
Boost your Atlassian environment with our expertise and results-oriented
services
We take care of guiding you through all the stages of your migration to the cloud,
adjusted to any framework you need, whether from on-premise instances, from another cloud or if it is
specific workloads.
We help you extend or modify your existing Atlassian functions to improve productivity and
efficiency as well as assisting with specific feature development.
Our team develops custom integrations and add-ons to offer you a personalized experience that improves its
functionality and allows you to automate tasks.
We make it easy to integrate with active directories with Atlassian Guard and SSO
setups with other products.
Experts in results-oriented Atlassian consultancy
As of February 15, 2024, Atlassian has stopped offering Server support. As an Atlassian Platinum
Partner, we guide you through your strategic transition to the cloud, whether you are coming from a Jira
Server environment or migrating from a different environment.
We carry out a prior analysis and evaluation of the capacity and volume of your instance to identify the
most appropriate migration strategy.
We design a detailed plan that includes the stages that will make up your migration project.
We prepare your current environment for the change and configure the new one according to your needs.
You will have the assistance and training necessary for a smooth adoption of the new system.
Regardless of what your needs are, our consultants will be able to help you.
Do you want to plan, deliver and manage better software?
We can help you…
Identify areas of opportunity for embracing agile methodologies
Define cost-effective programs according to the needs of your team
Get the most out of Atlassian products
Set up the best procedures and systems including; workflows, templates, dashboards and more
Carry out migration and integration projects
Prove the power of Atlassian tools to your stakeholder
Or start up Atlassian’s tools quickly and easily
View Quickstart Services
How we work
Conception and feasibility
Our consultants will get to know your key team members to fully understand your situation and assess
your current processes.
Taking action
We work hand-in-hand to define cost-effective strategies and action plan so your team is able to
unlock the full potential of Atlassian tools and optimize workflows.
Constantly improving
We build long-lasting relationships with our clients thanks to proven customer satisfaction and
long-term support. Our expert agile practitioners will accompany you all the way so you make the right
decisions, at the right time.
I want to embrace
Atlassian
Frustrated with your software development process not returning the benefits and advantages expected? Our
expertise will help you get the most from Atlassian tools.
We can help you
Tackle pitfalls before they become critical issues
Design an effective roadmap for change
Improve and develop existing procedures and systems including; workflows, templates, dashboards, and more
Make the most out of your Atlassian tools
Get the most out of Atlassian’s products
Let’s
talk about your needs
How we work
Health review
We inspect your current agile processes to:
Identify areas of improvement for your team and system.
Ensure a comprehensive understanding of the roles and responsibilities involved in the process.
Check if the development procedures are at peak performance.
Check tool usage to ensure there is no wastage.
Adaption
At this stage we identify IT issues that need to be rectified and design a consistent and efficient
action plan to meet your needs. The roadmap will allow your team leverage the many advantages of
Atlassian tools as well as optimise and enhance workflows, speed and quality.
Delivery
Delivery of the action plan, adapting and revising your existing agile framework to simplify and
improve them.
I want to
embrace Atlassian
Installation and configuration of Atlassian products
Xeridia will help you configure the Atlassian ecosystem your team needs. From Quickstart packages for the rapid
installation of specific Atlassian products to more complex configurations and integrations. Trust in our
experience to accelerate the implementation of these products.
Quickstart Service
With our quickstart installation service, you won’t have to worry about a thing.
Leverage our experience to get you up and running with Atlassian more quickly and efficiently, and avoid all the
usual pitfalls and problems.
Functional.
Simple.Reliable.
1READYAgile basic requirements gathering.
2SET
Installation and integration of the necessary tools:
JIRA, Confluence
and LDAP integration.
3GO!
Knowledge transfer to your team and you’re up and running!
7 days
CONTACT WITH ATLASSIAN EXPERTS
Get The Right Support And Maintenance From Guaranteed Atlassian Platinum Partners
Whether you want to enhance your Atlassian processes on an ongoing basis or need dedicated help in upgrading,
administrating and maintaining your Atlassian tools, we have the right experts.
Choose an agile, effective and riskless service
Diagnose and debug problems
Advanced remote support and maintenance
Flexible support services that fit your requirements
Clearly defined and stringent SLAs
Rapid response time
High commitment
And find the plan that’s right for you
Find the plan that’s right for you
Features
STANDARD
PREMIUN
ENTERPRISE
Blocks of Hours
40-100 / 101-250
40-100 / 101-250
>250
Coverage Hours
9×5
24×7
Customised
Estimated Response Time
Critical Incidents
4 hours
2 hours
Inmediato
Non-Critical Incidents
24 hours
8 hours
4 hours
Technical Support
Support Tickets
Production Incidents
Migration
Optional
Customised
Backups and Data Recovery
Platform Administration
(configuration, workflows, user management, etc.)
Software Development
Atlassian Products Covered
JIRA
Confluence
Service Management
Trello
Marketplace
JIRA
Confluence
Service Management
Trello
Bitbucket
Guard
Marketplace
All Atlassian
products
DevOps Tools
Support for other Open Source platforms (Ansible, Jenkins, SonarQube, etc.)
Communication Channels
Customer Portal
Email/Chat
Teams, Zoom…
Usage Report
Upon completion
Quarterly
Monthly
Service Review Meeting
Contract Period
12 months
12 months
Customised
Billing
In advance
In advance
Monthly (by usage)
Need a quotation tailored to your specific requirements?
Request one now
Custom development of Atlassian Plugins
The Atlassian Marketplace you can find thousands of add-ons that will help you get the full potential of your
tools. However, you may need custom plugins to turn these tools into a complete solution perfectly aligned
with your business project.
If what you need is to connect your instance with that of third parties, we design specific integrations to
further customize and automate your environments.
At Xeridia we have experienced developers in the Atlassian ecosystem who will design and integrate your
application with the functionalities you are looking for.
At Xeridia, we have developers with vast experience in the Atlassian ecosystem who can design the features you
need and integrate them into your application.
Migrations and Atlassian Hosting for Cloud and Data Center
Our consultants can advise you on the different hosting options and their characteristics, helping you
choose the optimum solution for your business. Reducing costs and improving the overall efficiency of your
company are goals we strive for in all our solutions.
If you’re looking to migrate your Atlassian tools or Apps to Data Center or Cloud, we can help
you. The migration will be carried out securely and quickly, without any loss of information and tailored to
your specific needs. At Xeridia, we have more than 15 years’ experience, and we offer our customers a
personalised, agile and scalable process that they trust.
Take your team to the top with Atlassian products
We are experts in integrating and configuring all Atlassian products.
Develop software and manage projects and incidents in an agile and collaborative way. Reduce time, plan,
supervise and measure with the flexibility that your teams need.
Create a collaborative space where teams can share knowledge and information in an efficient, scalable
and secure way.
