IT service management (ITSM) focuses on the coordination of people, processes and information technology to improve service and reduce costs.
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Lean Change Management: The key to managing change in your organisation
In our previous post, we described how to learn to manage change in our transformation towards DevOps. That first article focused on describing the Satir and Kotter change models and sought to explain the different steps…
A system of hurdles is not a good demand management system
NOTES BASED ON ACTUAL EXPERIENCE OF DEMAND MANAGEMENT, AWAY FROM AN ACADEMIC VIEW OF THIS Although not formally defined in any IT methodology, I understand a “system of hurdles” to be equipping ourselves with a diver…
Are Agile Methodologies compatible with IT Demand Management?
NOTES BASED ON ACTUAL EXPERIENCE ON DEMAND MANAGEMENT, AWAY FROM AN ACADEMIC VIEW OF THIS According to our editorial calendar, this article was not due to be published until later on in this series of articles on IT Dema…